Effective date: 1 October 2026 | Last updated: 1 October 2026
ElZa & Co. ("ElZa", "we", "us" or "our") respects your privacy and is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have.
1. Who We Are
ElZa & Co. is the responsible party for the personal information processed through this website, our order process, and our customer communications. For any privacy-related query, contact us at info@el-za.co.za or WhatsApp 060 958 1440.
2. POPIA Notice — What This Means for You
In terms of Section 18 of POPIA, before we collect your personal information we are required to tell you:
- What we collect: see Section 3 below.
- Why we collect it: to process and fulfil your order, respond to enquiries, and run our business — see Section 4 below.
- Whether providing it is voluntary or mandatory: providing the information requested on our order and contact forms is voluntary, but if you don't provide it, we may not be able to process your order or respond to your enquiry.
- Who else may see it: only the third parties listed in Section 6 below, and only where reasonably necessary to fulfil your order.
- Your rights: you have the rights set out in Section 9 below, including the right to access, correct or request deletion of your information, and the right to object to its processing.
By submitting a form on our website or placing an order, you confirm that you have read and understood this notice.
3. Personal Information We Collect
Depending on how you interact with us, we may collect:
- Name and surname;
- Email address and phone number;
- Delivery address;
- Order details and purchase history;
- Payment/bank-transfer reference details needed to confirm your payment (we do not store your banking credentials);
- Any information you choose to include in a contact form, enquiry or customisation request;
- Basic technical information (such as browser type and IP address) generated automatically by visiting our website.
4. Why We Collect It
We use your personal information to:
- process, confirm and deliver your order;
- respond to enquiries and customer service requests;
- communicate with you about your order, including production timelines and delivery updates;
- handle returns, refunds, exchanges and warranty queries;
- improve our products, website and customer experience; and
- comply with our legal and accounting obligations.
We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you.
5. Legal Basis for Processing
We process your personal information because it is necessary to perform our contract with you (fulfilling your order), to comply with a legal obligation, or because you have given your consent (for example, by submitting a contact form).
6. Who We Share It With
We do not sell your personal information. We may share limited personal information with:
- courier companies, solely to deliver your order;
- our bank, solely to confirm receipt of a bank-transfer payment;
- our website hosting and email service providers, solely to operate this website and communicate with you; and
- a professional advisor (such as an accountant), where reasonably required for our legal or financial obligations.
We require any third party who processes personal information on our behalf to protect it in line with POPIA.
7. Cross-Border Storage
Some of our service providers (such as our website host or email provider) may store information on servers outside South Africa. Where this happens, we take reasonable steps to ensure the information remains protected to a standard consistent with POPIA.
8. Cookies
Our website uses cookies required for the shopping cart and checkout to function. See our Cookie Policy for details.
9. Your Rights Under POPIA
You have the right to:
- ask us to confirm what personal information we hold about you and request a copy of it;
- ask us to correct or update inaccurate or outdated information;
- ask us to delete personal information we no longer have a lawful reason to keep;
- object to our processing of your personal information on reasonable grounds;
- withdraw consent, where we rely on consent, without affecting processing already carried out; and
- lodge a complaint with the Information Regulator (details below) if you believe your rights under POPIA have been infringed.
To exercise any of these rights, contact us at info@el-za.co.za.
10. Data Retention
We keep personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law (for example, financial record-keeping obligations), after which it is securely deleted or anonymised.
11. Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure.
12. Direct Marketing
We will only send you marketing communications if you have consented to receive them. You may opt out at any time by contacting us at info@el-za.co.za.
13. Children's Information
Our website and products are not directed at children, and we do not knowingly collect personal information from children without the consent of a parent or guardian, as required by POPIA.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
15. Complaints — The Information Regulator
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with South Africa's Information Regulator:
- Information Regulator (South Africa)
- POPIA complaints: POPIAComplaints@inforegulator.org.za
- General enquiries: enquiries@inforegulator.org.za
- Toll-free: 0800 017 160
- Website: inforegulator.org.za
16. Contact Us
For any question about this Privacy Policy or your personal information, contact ElZa & Co.:
- Email: info@el-za.co.za
- WhatsApp: 060 958 1440
- Website: el-za.co.za
